Manager’s Messages

We want to make room for life’s moments by providing our residents with the best tools in the industry. Action Property Management has developed an industry leading online application that allows you to access the information you need. We know you are on the move and you need tools that work on your favorite device.

Since 2012, Action Property Management has utilized the VIVO Portal as a way to make life easier for its Residents – with features such as submitting Work Orders, downloading documents, signing up for eStatements, updating contact information, and making online payments. But it’s time for a change.

Action is excited to say “goodbye” to VIVO and “hello” to the Resident Portal! The Resident Portal has taken all of the features that you loved about VIVO and improved them, as well as added some new features (more to come) and make it mobile friendly.

 What’s new?

• Works great regardless of how you are accessing it – cell phone, tablet, or computer!
• View your pending and approved architectural requests
• Quick links to external websites
• Maintain a list of pets living at your property
• View a community Pet Directory
• Download letters associated with non-compliances
• And much more…

The Resident Portal will be going live on October 16^th. Should you have any questions about the new Resident Portal or migrating your VIVO account, please contact Action Property Management at 949-450-0202.

You may have noticed the shrubs have been removed in the vacant area between 967 and 979 Heron Circle. The Board has approved a proposal from Bemus Landscape to remove the shrubs and cacti in this area and lay sod to create a “Kid’s Park.” The Board feels that the sod will make this space more usable and be a nice area for children to play. The sod is anticipated to be installed in early October.

The Heron Pointe Maintenance Corporation held its Annual Members Meeting & Election on Sunday, June 3rd, at 3 P.M. for the purpose of electing two directors to serve on the Board of Directors for a two -year term. Congratulations to Alison Galluccio and Diane Lenning, who were elected to serve on the Board! Your Board of Directors for the 2018-19 term will be as follows:

President – Alison Galluccio
Vice President – Diane Lenning
Secretary/Treasurer – Craig Hood

Thank you to all the homeowners who submitted their ballot and helped make this year’s election a success!

It is that time of year for the Heron Pointe Annual Members Meeting & Election! This year, we will be electing two directors to serve on the Board for a two-year term.

Soho Taco will be catering the event again this year, so please stop by, grab some delicious tacos, and join us! Food will begin being served at 2:00 P.M., and the election will begin at 3:00 P.M. We look forward to seeing you there!

We need your vote in order to be able to conduct the election!

Please mail your ballot to Action Property Management by May 31^st to help ensure that quorum is met.

If you have lost or misplaced your election materials, please contact Action at (949) 450-0202 or via email to rhart@actionlife.com and another set will be mailed to you.

Thank you for your help in making this year’s election a success!

The Association has a contract with Monarch Environmental to perform landscape consulting services. Their purpose is to assist the Association in the oversight of the landscape maintenance company to ensure they are performing per the contract and make recommendations to improve the landscape in the community. Monarch prepares monthly reports that identify areas that need to be addressed and these are available for homeowners to view on the Homeowner Portal at www.vivoportal.com. This is meant to be a useful tool for homeowners so they can see which areas the landscape consultant has identified as needing improvement and what their recommendations are for the area. If you observe an area in the community that you believe needs improvement and see that it has not been identified on a recent report, please notify Rhonda Hart at rhart@actionlife.com and she will relay this to the Board of Directors and landscape representatives. We appreciate everyone’s input in beautifying the community!

The current directory system has been malfunctioning recently and is unable to be repaired due to its age, as they do not make parts for it anymore. The Board approved a proposal to replace the system at the January 23rd board meeting. We have been advised by WC Friend that the parts for the new system are due in on February 13th, and they anticipate that they will be able to install the new system by the end of the week, weather permitting. The new system should resolve any issues that residents are having with the current system.

The directory system has been experiencing some issues recently. Residents have reported their code not working intermittently and Management has not been able to program new information. The system is the original system and is very old. Replacement parts are no longer available for it, so repairs are not possible. The Board will be reviewing proposals to replace the directory system at the January 23rd meeting.

The Board of Directors and Action Property Management wish all residents a safe and happy holiday season! Please note that Action Property Management’s office will be closed on Friday, December 22nd, Monday, December 25th, and Monday, January 1st in observance of the holidays. If you need to report an emergency maintenance item, please contact Action at (800) 400-2284 to be routed to an emergency on-call representative that can assist you. Normal office hours are Monday through Friday from 7 AM to 7 PM.

The Association and Action Property Management wish all residents a safe and happy Halloween! To help ensure adults and children have a safe holiday, the American Academy of Pediatrics has compiled a list of Halloween Safety Tips, including do’s and don’ts:

• A responsible adult should accompany young children on the neighborhood rounds
• If your older children are going alone, plan and review a route acceptable to you
• Agree on a specific time children should return home
• Teach your children to never enter a stranger’s home or car
• Instruct children to travel only in familiar, well-lit areas and stick with their friends
• Tell your children not to eat any treats until they return home
• All costumes, wigs and accessories should be fire-resistant
• Avoid masks, which can obstruct vision
• If children are allowed out after dark, fasten reflective tape to their costumes and bags, or give them glow sticks
• When buying Halloween makeup, make sure it is nontoxic and always test it in a small area first
• Remove all makeup before children go to bed to prevent skin and eye irritation
• Children and adults are reminded to put electronic advices down, keep heads up and walk, don’t run, across the street

At the January 24, 2017 Board of Directors meeting, the Board voted to approve the revised Parking Rules and Regulations that were sent to the community for a 30-day comment period in December 2016. The updated Parking Rules and Regulations were distributed to all homeowners and may also be viewed and downloaded on the VIVO Portal at www.vivoportal.com.

The purpose of the revision was two-fold: (1) to amend the rules to allow homeowners to park on the street, as the current rules only permit guests to park on the street, and (2) to limit the time a vehicle could be parked on the street in the same spot to 72 hours. The Association has had recent incidents where vehicles have been abandoned on the community streets, and without a rule in place limiting the amount of time a vehicle can be parked in the same spot on the street, it is difficult for the Association to take any action to remove the vehicle. Furthermore, ensuring that vehicles are moved every 72 hours will help to ensure that all residents have equal access to street parking and help to prevent “stored” vehicles from accumulating dirt, cobwebs, and debris, which is unsightly and detracts from the appearance of the neighborhood.\

The new Parking Rules and Regulations are now in effect, and the Association has contracted with Patrol Masters to perform regular inspections of the community to patrol for parking violations beginning March 1, 2017. The inspections will be performed by patrol officers in marked vehicles and will also help to create a security presence in the community. The officer will monitor the community for parking violations and will issue citations to vehicles in violation of the Parking Rules. Failure to comply with the citations will result in the vehicle being towed from the property at the owner’s expense.

The Board of Directors greatly appreciates all residents’ compliance with the Parking Rules and Regulations. Should you have any questions about the Parking Rules or the parking patrol enforcement, please contact Senior Manager of Community Services Rhonda Hart at (949) 450-0202, or via email to rhart@actionlife.com.